Refund Policy

Refund, return, and exchange policies are set by individual artists, not by Tunog Kalye Radio.

Each artist's policy must be clearly stated on their product page or artist profile (e.g., "items must be returned within 14 days," "no returns on digital items").

If no policy is visible, default local consumer-protection laws apply.

Refunds or exchanges may be issued at the artist's discretion for reasons such as:

Damaged, defective, or incorrect items.

Shipping that significantly exceeds promised delivery timelines.

Other clear quality or fulfillment failures.

Tunog Kalye will not directly issue refunds.

Tunog Kalye may help mediate disputes between the artist and the buyer, where possible.

If a refund is processed, payment processing fees (from Stripe) and taxes are typically not refunded to the buyer, as these are platform-paid costs.

In some cases, the artist may choose to refund only the product portion of the total.

Refund windows are set by the artist (e.g., "30 days from delivery").

Tunog Kalye is not responsible for enforcing these windows, but artists are expected to honor their stated policies.

Custom or pre-order items may be non-refundable or only eligible for partial refunds, as noted by the artist.

Digital products (e.g., printable art, digital merch codes) may be non-refundable once downloaded, unless local law requires otherwise.

Contact the artist directly through the contact info on their artist profile or product page.

If the artist is unresponsive or you have a serious issue, you may contact Tunog Kalye at support@tunogkalye.net for mediation (Tunog Kalye is not the merchant and will not assume financial liability).